UIETips: Riding the Magic Escalator of Acquired Knowledge

Jared Spool

May 27th, 2015

In today’s UIEtips, we’re reprinting an article from me. In it I explore a simple visualization tool we invented to help teams and stakeholders see where their designs are too complex for their users and what they can do about it. I call this tool the Magic Escalator of Acquired Knowledge and, as you’ll see, it can be quite effective for getting the entire team working on making an easier-to-use design.

Here’s an excerpt from the article:

Mapping what we know about our users and their tasks on to the Magic Escalator of Acquired Knowledge can help us predict where those users are likely to encounter complexity issues. Looking at the top tasks and listing out what we think users know and don’t know can help us develop a strategy for creating simpler interfaces.

Read the article Riding the Magic Escalator of Acquired Knowledge.

How have you dealt with the complexity in your designs? Tell us about it below.

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