UIE Article: Service Design – Pushing Us Beyond the Familiar

Jared Spool

September 30th, 2015

In a conventional UX approach, we’d focus on the bits. With service design, we go beyond and think about the cross-channel experience. Today’s article discusses the intricacies of service design and why you need to pay attention to it.

Here’s an excerpt from the article:

User research isn’t the only aspect of digital UX practice that we need to change when we start doing service design work. We need to look at how we prototype services, how we think about the information organized in the service delivery, how the service looks, and what behaviors we want each party to have when interacting in our designed experience.

Read the article: Service Design: Pushing Us Beyond the Familiar.

How have you blended your digital and non-digital channels to create better user experiences? Leave us a note below.

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