UIE Article: Prioritizing Opportunities Across the Customer’s Experience

Jared Spool

October 7th, 2015

In today’s article, I discuss how service design helps teams get on the same page about the context of their work.

Here’s an excerpt from the article:

Breaking large efforts into small teams makes sense. However, it also creates silos of effort. The outcome is a disjointed user experience. Employing a service design approach helps feed information into the project prioritization process, to ensure a better experience.

Read the article: Prioritizing Opportunities Across the Customer’s Experience.

How could you re-prioritize to provide a better user experience? Leave us a note below.

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