UIE Article – Designing Embraceable Change

Jared Spool

February 10th, 2016

In this week’s article we reprint an article where I talk about changing your sites at an adaptable rate.

Here’s an excerpt from the article:

The employees had become accustomed to the intranet and knew how to find the things they needed. Even when an employee couldn’t find something, there was always someone within earshot who could. New employees found complete support amongst the existing staff, making orientation quick and easy.

One day, last September, the employees came into work expecting things to be just like they’d been for 9 years, only to find that a brand new design had been launched. Not only were they not consulted on the radical changes, they weren’t even warned.

Read the article: Designing Embraceable Change

How have you eased your users into change? Share with us below.

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