April 21st, 2017
In this week’s article I revisit Marc Stickdorn’s discussion on Service Design Thinking.
Here’s an excerpt from the article:
Service Design or Design Thinking is often linked with terms, such as innovation (process), change, and improvement. How can Service Design Thinking be integrated in an organization as a mean of change?
Service Design became more and more popular over the last years. Service Design refers to innovating both tangible products and services and is nowadays used, to connect people and technologies across multiple channels. The boundaries between physical products and services are blurring and mostly one doesn’t exist without the other anyway. We need to think in systems and understand the ecosystem in which services and physical products operate.
Read the article: Service Design Thinking
Have you incorporated service design thinking in your organization? Comment below, we’d love to hear your answers.Tweet