Archive for the 'Design Decisions' topic

UIE Article: Preparing Organizations to Become Design-Infused

In this week’s article, I recount what is takes to become a design-infused organization. Here’s an excerpt from the article Becoming a design-infused organization is the next level of maturity. These organizations realize that everything affects the users’ experience. If the technology is chosen poorly, the user will be frustrated by poor performance or limited […]

Marc Rettig – Change the Story—and the Conversation Live!

Design leaders are unsung revolutionaries. They’re often at the forefront of culture change, advocating for a new conversation about creativity and quality. The old one involved meetings, presentations, and top-down mandates, and little to no input from customers.

Hagan Rivers – Crushing Enterprise App Navigation Issues Live!

The only job of application navigation is to get users to the right screen. Ideally, all of your users should find what they need in 10 seconds or less, and with only a few clicks. But many enterprise app navigation systems fall short. If you’re facing a much-needed nav overhaul and don’t know where to start, it can be overwhelming.

Jared Spool – Beyond the UX Tipping Point Live!

For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement. Times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a differentiator. What’s left? The user’s experience.

Richard Banfield – Your Product Idea is Great, But Who Cares? Live!

Products and service designers deal with complex design problems in equally complex markets. It’s hard to know which solutions are winners and which ones will fail. Fortunately, you can use simple design insights from biology to eliminate doubt and risk, and prepare you for whatever comes your way.

UIE Articles: Making Content More Usable for both Designers and the End User

In this week’s article, we reprint an interview between Adam Churchill and Steph Hay about the difference between marketing and usable content and methods to help copywriters and designers work together in creating design and copy. Here’s an excerpt from the article I have to think about the user, so I typically start with a […]

UIE Article – Focusing On What Our Users Shouldn’t Focus On

In this week’s article I talk about authentication as a microinteraction. Here’s an excerpt from the article: Authentication is a necessary evil in today’s world of trust, privacy, and security. It is designed to be selectively usable. A good authentication system needs to be unusable for unwanted intruders. However, it needs to be extremely usable […]

A Story Told About Story Listening – UX Immersion: Interactions Podcast

Storytelling is a powerful way to measure our understanding of our users and their experiences. But unfortunately, we don’t always get the story right. User experience rests more on listening to what the users want to tell us rather than the stories research teams and designers tell themselves within the confines of their organizations. Perhaps it’s time to first try story listening before recanting the tales.

UIE Article – Four Approaches to Share and Reflect on Our Work

In this week’s article I discuss how to talk about design. Here’s an excerpt from the article: For each of the four techniques, there are variations that modify what they accomplish. For example, one team we recently worked with took a walkthrough and modified it to compare the user stories they’d created to the prototype they’d implemented. […]

UIE Article – Hunkering: Putting Disorientation into the Design Process

In this week’s article we reprint an article where I talk about “hunkering” as a design process. Here’s an excerpt from the article: Hunkering, and its subsequent visual disorientation, can be a crucial tool for the designer. Used properly, it can prevent downstream errors and give new insights into the final results. One common trap […]