Archive for the 'Design Process' topic

Marc Stickdorn – Service Design: Creating Delightful Cross-Channel Experiences

Service design seems to go by an increasing array of names: Customer Experience, Cross-Channel UX, or even just “design thinking.” In most cases, these terms describe a holistic approach to your users’ and customers’ needs, no matter where or when they’re interacting with your product or service. In traditionally siloed organizations, it can be no small task to ensure that you are providing the best possible service.

Snag Your Designer’s Toolkit by August 20 with Your UI20 Registration

The User Interface 20 Conference happens in Boston this November and dives deep into important UX topics. You’ll also get a special designer’s toolkit when you register by August 20. Get Your Free Designer’s Toolkit Iterate and share your thoughts in physical form with your team. Capture all your awesome ideas during and after the conference. Avoid the time drain […]

A UX Advantage Podcast with Karen McGrane: Shifting To Continuous Deployment

The speed of Agile delivery fundamentally changes the work process and puts new demands on the design cycle. What happens when the notion of deadline dates is replaced with a continual stream of experience enhancements by everyone in the organization?

Steph Hay – Designing with a Content-First Approach

Usability in products and websites is what most organizations strive for. The more usable the product, the more likely that people will use it. Through research and testing, you can root out many issues with clunky interactions that hinder the experience. What isn’t as immediately clear is if some perceived usability issues are actually understandability problems. Your content could be the culprit.

Jeff Gothelf – Discover What Customers Really Want with Lean UX

When some people hear the term Lean UX, they dismiss it as simply a nouveau buzzword. There can be some confusion as to its relationship to Agile, both the methodology and the adjective. Some of the biggest resistance came from the idea that Lean UX was shortcutting and lazily undoing much of the groundwork to get organizations to buy into the value of UX. But as waterfall development increasingly becomes “the old way” of doing things, teams are operating in more agile, or Lean, ways.

Bruce McCarthy – UX and Product Roadmaps

Product Managers are responsible for the success of a product. As we’ve seen, UX is not misaligned with business goals, in fact it helps achieve those goals. If UX has become a necessity in terms of a driver of business, product managers need to adapt to it. Those who have a respect and understanding for the value of UX, and incorporate it into their product strategies, can better serve their users and customers, as well as the business.

A UX Advantage Podcast with Jared Spool: Reinventing Corporate Structures

Traditional organizational silos are the nemesis of delivering great experiences. How do you scale multidisciplinary teams to enterprise size? Does a culture of design require a fundamental structural shift in how the organization operates?

A UX Advantage Podcast with Jared Spool: Gaining Executive Support

Organizational change must be top down and bottom up. How do UX and design leaders influence the way executives make product and technology decisions? What defines true support as opposed to just lip service to a great experience?

Building a Culture of Design – Chris Avore’s June 25 Virtual Seminar

Organizations are beginning to recognize that design thinking can give them a competitive edge in the fight to deliver innovative products and experiences. In his June 25 virtual seminar, Chris Avore makes an argument that it’s about understanding that design thinking isn’t just for designers. We can all start making small steps forward with the […]

UIETips: Enabling Design Influence at Scale

In this week’s UIEtips, we publish an article from Chris Avore on Design Influence. In the article Chris  explores design driven success. Here’s an excerpt: Just showing the rest of the organization what your team is doing isn’t enough to scale design—it’s just giving you the credibility and visibility you’ll need when other leaders ask […]