Archive for the 'Design' topic

Service Design Thinking

This week were are taking a look back at Marc Stickdorn’s article on Service Design Thinking. Come see Marc present his workshop Service Design: Creating Delightful Cross-Channel Experiences at this year’s UI22. Here’s an excerpt from the article: Service Design or Design Thinking is often linked with terms, such as innovation (process), change, and improvement. How […]

Despicable Design – When “Going Evil” is the Perfect Technique

In this week’s article, I discuss how “Going Evil” can break creative log jams and encourage collaboration. Here’s an excerpt from the article: In many other exercises where you ask a group to talk about user experience, the designers often take over. They have the experience and generate ideas faster than their peers, so they […]

Replacing “Requirements Gathering” with Something That Works

In this week’s article, I discuss the process of gathering requirements to inform the project’s design. Here’s an excerpt from the article: You’ve seen the box on the project schedule a hundred times. It always has the same label: “Gather Requirements”. And it’s always remarkably short — scheduled for just a day or two (or […]

What is Good Product Strategy?

This week’s article is on the topic of product strategy by Melissa Perri, where she discusses how product initiatives can solve your customer’s problems and reach your business objectives. Here’s an excerpt from the article: Most companies fall into the trap of thinking about Product Strategy as a plan to build certain features and capabilities. […]

New Technologies to Consider for Interaction

In this week’s article we reprint an excerpt from Christopher Noessel’s “Designing Agentive Tehcnology” on unlocking agentive technology’s massive potential for design. Here’s an excerpt from the article: One of the fun things we get to consider when dealing with artificial intelligence is that in order to enable it to carry out its seeing, thinking, and […]

Building Products with Story

In this week’s article Donna Lichaw discusses how story can be thought of as a tool to enhance experience. Here’s an excerpt from the article: What’s great about story and its underlying structure is that it provides you with a framework—a formula, if you will—for turning your customers into heroes. Plot points, high points, and all. […]

Your Job Ad: The Start of a Great Hiring Experience

In this week’s article I share how to hire the best and brightest designers you can. Here’s an excerpt from the article: For most organizations, hiring falls under what we’d call unintentional design. People in distant parts of the organization who have nothing to do with the new position are the ones who create the hiring […]

What Really Matters: Focusing on Top Tasks

In this week’s article I revisit Gerry McGovern’s discussion on Top Tasks. Here’s an excerpt from the article: Digital is a space of endless replication. It has never been easier to create—and create, and create. People love to publish, but they hate to remove, which leads to overloaded websites and constant, inevitable redesigns. The top layers […]

Service Design Thinking

In this week’s article I revisit Marc Stickdorn’s discussion on Service Design Thinking. Here’s an excerpt from the article: Service Design or Design Thinking is often linked with terms, such as innovation (process), change, and improvement. How can Service Design Thinking be integrated in an organization as a mean of change? Service Design became more and […]

Attaining a Collaborative Shared Understanding

In this week’s article I recap the two types of shared understanding and which of them is more likely to produce a successful design. Here’s an excerpt from the article: As we study what makes design teams successful, shared understanding keeps bubbling up to the top of our list. Teams that attain a shared understanding are […]