Archive for the 'Design' topic

Jared Spool – Beyond the UX Tipping Point Live!

For the longest time, making a great experience for the user was a business-strategy luxury item. A great product only had to work and ship. A great experience was a nice-to-have, not a requirement. Times have changed. The cost of delivering a product is no longer a barrier to entry. Quality is no longer a differentiator. What’s left? The user’s experience.

Richard Banfield – Your Product Idea is Great, But Who Cares? Live!

Products and service designers deal with complex design problems in equally complex markets. It’s hard to know which solutions are winners and which ones will fail. Fortunately, you can use simple design insights from biology to eliminate doubt and risk, and prepare you for whatever comes your way.

UIE Articles: Making Content More Usable for both Designers and the End User

In this week’s article, we reprint an interview between Adam Churchill and Steph Hay about the difference between marketing and usable content and methods to help copywriters and designers work together in creating design and copy. Here’s an excerpt from the article I have to think about the user, so I typically start with a […]

It’s Safe to Say, I Don’t Know – UX Immersion: Interactions Podcast

Corporate life expects us to be experts, to know the answer to every question. We make “requirements”, which turn out to really be assumptions, but because we never call them assumptions, we never go about testing them. This is as much a social political issue as anything. The higher you are in the organization, the more you’re expected to just know the answer.

UIE Articles – A Bias For Making

In todays article I look at the communication process designers and developers follow to bring designs to life. Here’s an excerpt from the article: Step into the Wayback Machine, Sherman, and set the dial to 1994. You’ll find me in a conference room, explaining to a room of developers and product owners (back then, we called […]

UIE Article – Rethinking Mobile Tutorials: Which Patterns Really Work?

In this week’s article Theresa Neil talks about mobile tutorials. Here’s an excerpt from the article: Remember those “A–ha!” moments in science class when you came to understand a concept by testing it in a simple experiment? That’s what we’re talking about here. Of course, the teacher had explained the concept to you, but it was […]

UIE Article – The Curse of a Mobile Strategy

In this week’s article I discuss if a native mobile app is necessary. Here’s an excerpt from the article: The big problem with a mobile strategy approach is it sends a message to everyone that mobile is somehow different from the kiosk, the desktop, and the customer agent. That it requires a special team, often in […]

A Story Told About Story Listening – UX Immersion: Interactions Podcast

Storytelling is a powerful way to measure our understanding of our users and their experiences. But unfortunately, we don’t always get the story right. User experience rests more on listening to what the users want to tell us rather than the stories research teams and designers tell themselves within the confines of their organizations. Perhaps it’s time to first try story listening before recanting the tales.

UIE Article – Hunkering: Putting Disorientation into the Design Process

In this week’s article we reprint an article where I talk about “hunkering” as a design process. Here’s an excerpt from the article: Hunkering, and its subsequent visual disorientation, can be a crucial tool for the designer. Used properly, it can prevent downstream errors and give new insights into the final results. One common trap […]

Adding New Features Can Literally be a Game Changer – UX Immersion Podcast

When we add new features, we often force them to break the habits they’ve carefully formed. That’s what makes our users upset when we change the design unexpectedly. Their old habits no longer deliver the value they once did, and now they have to form new ones.