Archive for the 'Management' topic

Get A Better UX Metric From Your NPS Survey Data

In this week’s article I expand on my analysis of the Net Promoter Score. Here’s an excerpt from the article: A few weeks ago, I wrote a somewhat controversial analysis of Net Promoter Score, a business metric employed in many organizations. Many who were critical of my article stated they thought I should’ve provided a replacement […]

UIE Article – Pushback is a Poison. Alignment is the Antidote.

In this week’s article I talk about organizing tasks. Here’s an excerpt from the article: Alignment maps are a critical tool during the alignment process. They are representations of the current goals and direction of the project, encompassing the current thinking and recently uncovered details. These maps become mainstay features of meetings and discussions. Comments are attached […]

Effective Remote Design

In this week’s article Jim Kalbach talks about increasingly remote workspaces and how companies are managing and benefiting from remote work. We spend a lot of time and energy maintaining our office buildings. Getting our physical workspaces in order is important for productive work and effective collaboration. Why don’t we spend as much effort configuring our digital workplaces? The remote […]

Help! Is There a Cardiothoracic Surgeon in the Room?

In this week’s article, I examine the skills needed to build an ideal UX team. Here’s an excerpt from the article: Some of you may know that during the past 16 years, we’ve been researching what makes the ideal UX team. One of our early results is that roles don’t matter, skills do. It doesn’t matter […]

Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab

Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. Lean UX is one such process that is associated mostly with startups and very early stage projects.

But what if you were to apply Lean UX to an existing site? And what if that site was a multinational industry-leader with millions of users?

A Proven Method For Showing The Value Of Good UX

In this week’s article I share a four step process for how organizations can translate costs from a poor UX design into a vision for making a great product or service. Here are excerpts from the article: Organizations that aren’t fixated on creating great user experiences are usually saddled with poor user experiences. A great user […]

Transform What You Build And How You Build It.

Move beyond inspiration and immerse yourself at the UX Immersion: Interactions conference. Here are just two of the six industry leaders teaching master-grade workshops on groundbreaking interaction design skills you won’t find anywhere else. Measure What Matters: Crafting UX Success Metrics Kate Rutter Explore the world of measures, metrics, and key performance indicators. Create actionable, […]

Shh! Don’t Tell Them There’s No Magic In Design Thinking

In this week’s article I let you in on a secret concerning design thinking. Here’s an excerpt from the article: It wasn’t hard to find people excited about Design Thinking. They were popping up in lots of organizations. Yet, when I asked them what they thought it meant, their answer puzzled me. They told me it […]

Lean UX and Measuring What Matters

Designing the Right Things and Designing the Things Right at UX Immersion: Interactions. Move beyond inspiration and immerse yourself. Here are just two of the six industry leaders teaching master-grade workshops on groundbreaking interaction design skills you won’t find anywhere else. Lean UX: Agility Through Cross-functional Collaboration Jeff Gothelf Discover and build what your customers really want and need. […]

Help! Is There a Cardiothoracic Surgeon in the Room?

In this week’s article I revisit my research on what makes the ideal UX team. Here’s an excerpt from the article: Some of you may know that during the past 16 years, we’ve been researching what makes the ideal UX team. One of our early results is that roles don’t matter, skills do. It doesn’t matter if […]