Archive for the 'Satisfaction' topic

UIEtips: Understanding the Kano Model – A Tool for Sophisticated Designers

“We learned that it was all about getting the basics right,” the product manager told me, having just come back from a tour of observing multiple customers. “We can invest in all the nifty new features we want, but if we don’t get the product’s basic features to work right, our users don’t care.” This […]

Learn from the Master of Designing Seductive Interactions

What is Seductive Interaction Design? More and more, we’re seeing web sites use rewards systems, competitions, and fun progress indicators to get people engaged. Interactions such as these trigger different elements of human behavior and encourage your visitors to engage with your web site more. They differentiate the casual glance from a longer involvement with […]

UIEtips: Two Masters Share Techniques for Enhancing the User Experience

One of the benefits of creating your own conferences is the ability to choose from a wide variety of industry experts. We’re pretty picky on who gets to speak. I’ve attended hundreds of conferences scoping out speakers who delight the audience while providing invaluable content. Then, I consider if they are the right fit for […]

What was your “Total Impress”?

While attending the User Friendly Conference in Shanghai, China this year, we stayed at the Hau Ting Hotel. During one of the meals there, they handed us this card to rate their service. Now, the translation issues of Chinglish aside, this card points out problems common with measuring satisfaction. The first has to do with […]