Archive for the 'UIE' topic

Testing Your Content Is the Missing Link

Typically when we conduct usability tests we watch how a person moves from one task to another. Where do they click? Why did they take that action? But we should also look to see if usability issues are actually understandability problems. That’s one of the topics that Steph Hay and I discussed in a recent podcast, […]

How to Talk with Your Developers

Speaking the same language as your developers is hugely beneficial and knowing some CSS will help you do that. Having this common language aids in creating a more collaborative feel to conversations with developers versus dictating to them what to do. That’s why we’ve asked Jenn Lukas to give a full-day workshop at the UI20 Conference […]

How Are You Getting Your Team on the Same Page?

While developing the topics and workshop leaders for this year’s User Interface 20 Conference in Boston, November 2–4, I realized that a general theme was emerging—getting everyone on the same page about your designs. Here’s how each workshop at UI20 contributes to this theme: Marc Stickdorn’s workshop on Service Design: Creating Delightful Cross-Channel Experiences is about […]

It All Comes down to Aligning Your Organization

If you don’t understand how users are interacting with your product or service, you don’t know what to design for. But how, as a team, do you come to that understanding? Telling the story of a user’s journey highlights areas where you’re right on point and where you’re missing the mark. And it’s a great […]

Help Designers and Developers Learn to Understand Each Other

The notion of being a “designer who can code” has been a prevalent topic in recent years. One of the greatest benefits of using CSS is speaking the same language as your developers. Having this common language aids in creating a more collaborative feel to conversations with developers versus dictating to them what to do. Being […]

Your Boss is Talking About You

Setting: Ping! A high priority email comes in from your boss When: December, 2015 Hello there, What a difference you’ve made to our team. I’m super impressed with what you learned and brought back to us from the User Interface 20 Conference in Boston. It was just this past November and already you’ve put what […]

Testing Versions of Your Content Might Be the Missing Link for a Useful Design.

Usability in products and websites is what most organizations strive for. Through research and testing, you can root out many issues with clunky interactions that hinder the experience. What isn’t as immediately clear is if some perceived usability issues are actually understandability problems. If your content works, it goes a long way toward improving your […]

Stop Doing Survey Research

Recently, Erika Hall published the article On Surveys where she emphasized the danger of using surveys as a research tool. She suggested that they’re often misunderstood and misused and frequently poorly done. Here’s an excerpt from her article: In my opinion it’s much much harder to write a good survey than to conduct good qualitative user research. […]

Are You Our Next Web Intern?

We’re looking for an amazing Web Developer Intern for a paid, 6-month internship. It starts in October 2015 in our offices just north of Boston. Fast Forward Six Months… We’d like to thank you for doing a fantastic job as our Fall/Winter Web Developer Intern. You’ve excelled at maintaining, editing, and documenting our stable of […]

Seeking a Front-End Web Developer Who Loves a Challenge

Go look at (Seriously. Go look. We’ll wait.) Ok. Now look at (Yup, we’ll wait again.) Also, our All You Can Learn Library or this page (Jared Live). Compare to the others. See the difference? This is why we need you. If you can help us make be a modern-looking, easy-to-use […]