Archive for the 'User Experience' topic

Complex layouts are within reach with CSS

What is so phenomenal about CSS Grid is that it can do natively what developers had to achieve in the past through hacks, table layouts, and floats. CSS Modules now available—Flexbox, CSS Grid Layout, and Box Alignment—are changing layout on the web. Why? Because designers have the flexibility to create and explore layouts they were […]

The Hawaii Missile Alert Culprit: Poorly Chosen File Names

In this week’s article I discuss how poorly chosen file names led to an actual emergency alert text being sent out in place of a test. Here’s an excerpt from the article: Saturday morning, January 13, 2018 at 8:09am Hawaii time, a staff member of the Hawaii Emergency Management Agency’s (HIEMA) State Warning Point office […]

Use Microinteractions to Improve Your Design

Complexity is a subjective thing. What one finds simple, another may find confounding. Teams struggle with satisfying growing feature requirements from stakeholders, user groups, edge cases, and managing the user experience across unique interactions, microinteractions, and transitions. While we can’t please everyone, we can identify and avoid those elements that clutter and complicate our products. Experiences that […]

Small Things Have Big Consequences

Microinteractions are tiny, task-based interactions that you barely notice when they perform well—and we’ve grown accustomed to expecting them to perform well. They are kind of like a bit of grease the keeps the flow of movement through an experience fluid and carefree. Muting your phone, updating a preference, uploading a file, connecting devices, receiving […]

Visualize the user experience across all touch points

Teams get caught up in process. It happens. We all have work to do, and we are all fine-tuning how we do it. Without a process for examining the experiences we create, we move further away from understanding how users actually engage with our products, and where the experience falls short. Diagrams and visual artifacts collect […]

Explore the User Journey Across All Channels

The larger the business, the more likely it is that departments work independent of one another, even when their goals are aligned. When we engage with our peers and clients across department silos in strategic conversations, it can be a challenge to get everyone on the same page, to say the least. Experience maps are visualizations, […]

The Power of Experience Mapping

In this week’s I discuss how experience mapping can help provide useful feedback about your users problems. Here’s an excerpt from the article: Since the earliest times, humankind has used maps to communicate. Maps show where we are and where we want to be. They communicate the relationships between the elements they contain. In design, […]

Goal Challenges and Tool Challenges

In today’s article, I discuss how to design for two types of challenges.  If users are distracted by controlling the interface, they can’t pay attention to the thing they came to do. Here’s an excerpt from the article: Two Dots’ designers also needed to put in tools to control the play of the game, such as changing levels, […]

Getting a Clue: Journey Mapping and the Rashomon Effect

We often talk in terms of silos in organizations, where information isn’t readily shared and communication leaves something to be desired. Another way to think of a team who is heads- down working on the overall journey is to imagine swim lanes. Each department is so focused on their own part of the experience that they might not be fully aware of each step a user has to go through to complete the journey.

Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab

Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. Lean UX is one such process that is associated mostly with startups and very early stage projects.

But what if you were to apply Lean UX to an existing site? And what if that site was a multinational industry-leader with millions of users?