Archive for the 'UX' topic

Narrative Virality: Changing Course from a Simple Story

Storytelling is an essential form of human communication. You likely have a favorite story, and it’s probably something really memorable. The more that story is told and retold, the further it travels and the more influence it gains. A good story can be infectious. Stories can also come from unexpected places. LaiYee Ho is the Head […]

Winning a User Experience Debate

This week’s article is an excerpt from Undercover User Experience Design, a book by Cennydd Bowles and James Box. In it, Cennydd outlines his advice for winning a UX debate and explains what to do when you disagree with the feedback you receive on your design. We love this book, and think this excerpt is […]

​Great News. You Didn’t Miss Your Chance to Save $300

​Hello, Th​e price increase for this amazing UX event happened last Saturday. But not for you. Use the code SUMMER17 when you register through this coming Sunday for the full User Interface 22 conference and get $300 off of the current lowest available price. But we all know saving money isn’t the only reason to come to […]

The Back Up Question: Defining a Project’s ‘Good Enough’

In this week’s article, I discuss how to talk with stakeholders about their users and the challenges those users face to get an answer to the Back Up Question. Here’s an excerpt from the  article: The conventional reaction is to get them to specify their request in substantially more detail. What design would you like […]

Save Hundreds on Your U​X​ Design​ Conference Investment

Register for UI22​ through August 5th and save $300 on ​the tools to elevate what you do as a designer. The price​ for this amazing event increases August 6th​. ​Many UX professionals ​have already registered at the lowest price and​ you should too​. The agenda is pretty awesome. The food is incredible. There are abundant chances to […]

Learning from the Work of Others

In this week’s article, Will Schroeder discusses two studies by Rolf Molich in which several usability teams independently tested the same interface and how we can use this analysis to hold a mirror up to our own work. Here’s an excerpt from the article: There are a lot of usability handbooks and guidelines out there […]

Get Your Users What They Need to Solve Their Problems

Come to UI22 for the most effective ways to solve users’ problems and achieve business goals through design. A price increase for this incredible conference is coming soon. A ton of folks have already registered at the lowest price and this event will sell out. The agenda is pretty awesome. The food is incredible. There are […]

Don’t assume you’re designing for people just like you.

Don’t assume you’re designing for people just like you. Registration for UI22 is in full swing. A ton of folks have already registered and this event will sell out. Maybe it’s because I’m the keynote speaker. Maybe it’s because the agenda is pretty awesome. Maybe people just love the incredible food and abundant chances to […]

Getting a Clue: Journey Mapping and the Rashomon Effect

We often talk in terms of silos in organizations, where information isn’t readily shared and communication leaves something to be desired. Another way to think of a team who is heads- down working on the overall journey is to imagine swim lanes. Each department is so focused on their own part of the experience that they might not be fully aware of each step a user has to go through to complete the journey.

Sticky Situations and Unexpected Solutions — Lean UX Outside the Lab

Sometimes, the world of user experience design requires creative solutions. There are numerous methodologies and an even greater number of myths about where and when they are supposed to be used. Lean UX is one such process that is associated mostly with startups and very early stage projects.

But what if you were to apply Lean UX to an existing site? And what if that site was a multinational industry-leader with millions of users?