Archive for the 'UX' topic

Help! Is There a Cardiothoracic Surgeon in the Room?

In this week’s article, I examine the skills needed to build an ideal UX team. Here’s an excerpt from the article: Some of you may know that during the past 16 years, we’ve been researching what makes the ideal UX team. One of our early results is that roles don’t matter, skills do. It doesn’t matter […]

Put Your Money Where Your Maps Are

Drop the buzzwords that prevent user engagement The boundaries between our offline and online worlds have blurred. The connective tissue between them is the liminal space we explore when we map out customer journeys. Why is it important for us to have a deep understanding of our customer’s behavior? Because the customer experience, explains UI22 workshop leader […]

When “I Don’t Know” Is The Most Powerful Thing You Can Say

Inject Innovative Techniques into Your Design Process Design Sprints have, perhaps, a less publicized but high value outcome, in addition to providing an effective model to rapidly test and prototype products. Sprints afford an opportunity to level the playing field of ideas. At the start of a sprint, all ideas are put forth to be tested […]

Service Design Thinking

This week were are taking a look back at Marc Stickdorn’s article on Service Design Thinking. Here’s an excerpt from the article: Service Design or Design Thinking is often linked with terms, such as innovation (process), change, and improvement. How can Service Design Thinking be integrated in an organization as a mean of change? Service Design became […]

Emergent Principles: A Rebel Leader’s Secret to Better Team Design Decisions

In this week’s article, I discuss how “emergent principles” can become tools for teams to make tough design decisions. Here’s an excerpt from the article: …The principles came about as the team was learning, often deep in the middle of their projects. The list of principles was growing and the teams were embracing each one. […]

Reduce Chaos through Structure and Processes

Reduce Chaos through Structure and Processes A living design system will save your business money and allow your team to work more productively and cohesively across business units. To sustain your design system, teams need to be invested in its creation and maintenance, and to be communicating and sharing their work across the products and experiences that […]

Create a Cohesive Customer Experience

Designing the Customer Experience Our understanding of customers—their behaviors and needs—has grown more sophisticated, because the experiences we design demand it. Our customers routinely dip in and out of contact with our products, both offline and online. They reach across channels to contact us, to share their experiences. They fall short of converting at points along […]

Making Sense of Any Mess

Making Sense of Any Mess We’ve seen the following words sprouting across interfaces before, sometimes across a single website: Become a Member! Partner With Us! Join Us! Get Involved! Volunteer! Make a Gift! Donate! What is the distinction between a member and a partner, getting involved and volunteering, gifting and donating? It’s not uncommon for businesses […]

Empathy as a Service: Applying Service Design to the Homelessness Issue

Empathy as a Service: Applying Service Design to the Homelessness Issue Empathy. It’s an unavoidable word in the world of user experience design. Too often it is applied to designs in too narrow a fashion. Your empathy should come from the problem your design is solving, not measured in the level of frustration or delight experienced […]

Designing the Customer Experience

Designing the Customer Experience Our understanding of customers—their behaviors and needs—has grown more sophisticated, because the experiences we design demand it. Our customers routinely dip in and out of contact with our products, both offline and online. They reach across channels to contact us, to share their experiences. They fall short of converting at points along […]