Archive for the 'UX' topic

Reduce Chaos through Structure and Processes

Reduce Chaos through Structure and Processes A living design system will save your business money and allow your team to work more productively and cohesively across business units. To sustain your design system, teams need to be invested in its creation and maintenance, and to be communicating and sharing their work across the products and experiences that […]

Create a Cohesive Customer Experience

Designing the Customer Experience Our understanding of customers—their behaviors and needs—has grown more sophisticated, because the experiences we design demand it. Our customers routinely dip in and out of contact with our products, both offline and online. They reach across channels to contact us, to share their experiences. They fall short of converting at points along […]

Making Sense of Any Mess

Making Sense of Any Mess We’ve seen the following words sprouting across interfaces before, sometimes across a single website: Become a Member! Partner With Us! Join Us! Get Involved! Volunteer! Make a Gift! Donate! What is the distinction between a member and a partner, getting involved and volunteering, gifting and donating? It’s not uncommon for businesses […]

Empathy as a Service: Applying Service Design to the Homelessness Issue

Empathy as a Service: Applying Service Design to the Homelessness Issue Empathy. It’s an unavoidable word in the world of user experience design. Too often it is applied to designs in too narrow a fashion. Your empathy should come from the problem your design is solving, not measured in the level of frustration or delight experienced […]

Designing the Customer Experience

Designing the Customer Experience Our understanding of customers—their behaviors and needs—has grown more sophisticated, because the experiences we design demand it. Our customers routinely dip in and out of contact with our products, both offline and online. They reach across channels to contact us, to share their experiences. They fall short of converting at points along […]

Narrative Virality: Changing Course from a Simple Story

Storytelling is an essential form of human communication. You likely have a favorite story, and it’s probably something really memorable. The more that story is told and retold, the further it travels and the more influence it gains. A good story can be infectious. Stories can also come from unexpected places. LaiYee Ho is the Head […]

Winning a User Experience Debate

This week’s article is an excerpt from Undercover User Experience Design, a book by Cennydd Bowles and James Box. In it, Cennydd outlines his advice for winning a UX debate and explains what to do when you disagree with the feedback you receive on your design. We love this book, and think this excerpt is […]

The Back Up Question: Defining a Project’s ‘Good Enough’

In this week’s article, I discuss how to talk with stakeholders about their users and the challenges those users face to get an answer to the Back Up Question. Here’s an excerpt from the  article: The conventional reaction is to get them to specify their request in substantially more detail. What design would you like […]

Learning from the Work of Others

In this week’s article, Will Schroeder discusses two studies by Rolf Molich in which several usability teams independently tested the same interface and how we can use this analysis to hold a mirror up to our own work. Here’s an excerpt from the article: There are a lot of usability handbooks and guidelines out there […]

Ultra-Contextual Design

In today’s post, we’re happy to share an article on Contextual Design from Abi Jones. Here’s an excerpt from the article: The first step in creating a context­-aware system is understanding the context for use. There are two levels for contextual understanding, the broad context for the user journey and the ultra­-contextual aspects of each […]