Erika Hall explores why quantifying customer results in a survey isn’t always beneficial to a company’s success.
Whitney Quesenbery teaches how to push your designs from good enough to great.
In Part 2, Jared M. Spool explains how to create principles, personas, and scenarios in one day.
Jared M. Spool discusses how to use a lightweight, research-based approach to create usable decision-making references for designers.
Jared Spool talks about the different techniques available for starting user research. He shares what our favorites are and which ones we avoid.