UX Immersion Conference in 2013

Join us in Denver
UX Immersion Mobile Conference
April 7–9, 2014

Conducting Usability
Research for Mobile

Mobile changes everything about how we conduct usability research. Learn the latest mobile-specific techniques for interviewing, gathering data, and involving your entire team.

Cyd Harrell

Cyd Harrell

Workshop Agenda


Designing a mobile-specific research plan

  • The what, why, and when of usability testing for mobile websites and applications
  • Ways to usability test before apps are built, during prototype stages, and at release
  • Techniques for observing mobile-app users complete an objective

Collecting user data with mobile devices

  • What you need for creating a lab setting, from sleds and cameras to screen recorders
  • What to test with prototypes—and protocols to collect resulting data
  • Pro-tips for making great video and audio recordings

Conducting user interviews on-the-go

  • Tools for understanding users’ behavior in context—even if you aren’t there in-person
  • Special elements to include when developing a mobile-research plan
  • Technical considerations and team involvement in usability testing

Adding mobile research to your process

  • How to set up diary studies, experience sampling, or remote testings
  • Ways to conduct usability interviews in the native environment
  • Communication tips for keeping teams involved from idea through launch
4 Practical Takeaways

Cyd will facilitate small-group and individual activities to hone your research and interview techniques. Wear comfortable walking shoes; you’ll need them for observing mobile
users on-the-go!

Cyd Harrell, Mobile Usability Researcher


Perhaps it’s her poetry influence that makes Cyd Harrell’s usability coaching feel as artful as it is scientific. Regardless, people love learning from her—as you’ll soon find out for yourself.

Cyd was the VP of Research for SF-based UX design firm Bolt|Peters until June 2012, when Facebook acquired the company. While there, she helped clients such as Sony, Volkswagen, and Rdio to conduct remote research and real-time usability studies. Before that, she the led desktop experience and design standards groups at Charles Schwab.

Cyd also is renowned for building communities, which she’s done in San Francisco (as co-founder of Women on the Web), and at Code for America (where she’s a mentor). She’s also an advisor to ethnio, a product that helps people recruit research participants.

Until you attend her workshop, go ahead and benefit from Cyd’s masterful knowledge of mobile-UX research by following her on Twitter @cydharrell.

View workshop description