User Interface Engineering

Author Bios

Jared M. Spool, Founding Principal

Jared M. Spool is the founder of User Interface Engineering and a co-founder of Center Centre.

If you’ve ever seen Jared speak about user experience design, you know that he’s probably the most effective and knowledgeable communicator on the subject today. He’s been working in the field of usability and experience design since 1978, before the term “usability” was ever associated with computers.

He is also the conference chair and keynote speaker at the annual UI Conference and UX Immersion Conference, and manages to squeeze in a fair amount of writing time. He is author of the book Web Usability: A Designer’s Guide and co-author of Web Anatomy: Interaction Design Frameworks that Work. You can find his writing at and follow his adventures on the twitters at @jmspool.

Christine Perfetti, Director of Instruction

When you talk with Christine, it doesn’t take a long time to realize that you’re talking to someone who knows a whole lot about designing usable web sites. As one of the most requested instructors at User Interface Engineering, she has worked with dozens of companies on their toughest web design problems. It would be very difficult to find someone who knows more about task design, user recruitment, and usability testing practices than Christine. She’s regularly a top-rated presenter and keynote speaker at conferences all over the world.

Christine came to us from Fidelity Investments, where she was an influential member of their highly-talented instructional design team. It doesn’t hurt that she was one of the best students in Brown University’s graduate psychology program. Did we mention that she taught Human Factors at the prestigious Tufts University Gordon Institute for Engineering Management?

David Brittan, Director of Publications

David Brittan is a journalist and editorial manager who specializes in bringing technical subjects to life for a wide audience. He has been an editor of such magazines as MIT’s Technology Review, IBM’s Think Research, and Issues in Science and Technology. His writing has appeared in New Scientist, The New Republic, Ed. (Harvard Graduate School of Education), Contract Professional, and many other publications.

Before entering journalism, David was an award-winning classical accordionist. He received a Bachelor of Music degree from San Diego State University and performed graduate studies in musicology at Harvard University.

Will Schroeder, Special Contributor

A former consultant at User Interface Engineering, Will specializes in project management, systems analysis, data analysis, and psychophysics. Before joining UIE, he worked for 17 years at Foster-Miller Inc., an engineering consulting firm. He has lectured at the Harvard Graduate School of Education in visual studies and environmental design.

Will has a Master of Business Administration degree from Babson College, a BET in Mechanical Engineering from Northeastern University, and a BA in English/Mathematics from Harvard College.

He currently serves as Principal Usability Specialist at The Mathworks, in Natick, Massachusetts.

Matthew Klee and Erik Ojakaar

Matthew and Erik were contributors to our research team, working with us for several years. While they were with us, they helped with our groundbreaking research in designing usable web sites.

They have since moved on to other jobs, helping their new organizations build more usable technology. We miss their contributions and wish them the best of luck in their new positions.

Read our latest usability research the moment we publish it.

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