Insecure & Unintuitive: How We Need to Fix the UX of Security

Video Transcript | Presentation Slides

If it’s not usable, it’s not secure. Unusable authentication systems are a bellwether of poor end-to-end experience. Once you’ve frustrated a user with their account creation or session authentication, it’s extremely hard to win them back.

In this presentation, Jared  shares:

  • Security without frustration
  • Amazon’s multi-state security model that reduces fraud and makes money
  • How to keep the Paranoids at bay without degrading the user experience